Frequently Asked Questions
Everything you need to know about our innovative housewares and service.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please ensure the product is in its original condition to qualify for a full refund.
Do your products come with a warranty?
Yes, most Joseph Joseph products carry a 2-year guarantee against manufacturing defects. Some premium ranges may offer extended warranties; please check the product documentation for details.
Are your plastic products BPA-free and food safe?
Absolutely. All our food-contact surfaces are 100% BPA-free and tested to meet rigorous international food safety standards.
How do I care for my Joseph Joseph chopping boards and utensils?
While many of our products are dishwasher safe, we recommend checking the specific care instructions on the base of the product or the packaging to ensure longevity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.